F R E Q U E N T L Y A S K E D
Q U E S T I O N S
Q: WHAT IS YOUR LATE / CANCELLATION POLICY?
A: Due to high volume calls & limited space in the schedule, all appointments that are cancelled MUST give at least a 24-hour notice. If a minimum of a 24-hour notice is not given, you are subject to a fee of 100% of the service cost.
Less than 24 hour notice will result in a charge equal to 100% of the scheduled service
No Show appointments will result in a charge equal to 100% of the scheduled service
Appointments made within the 24 hour period are subject to a cancellation fee of $35, if canceled within 4 hours of your appointment.
If the rescheduled appointment is DELETED or CANCELED and not fulfilled (meaning you last minute rescheduled for a different day and then later canceled that rescheduled appointment, then the Last Minute Cancellation policy will apply,
(100% of the service or $35 Fee ).
All rescheduled appointments must be fulfilled in order to by pass any last minute cancellation fees. All apointments will be required to have a credit card on file to deter No Shows/Last Minute Cancellations.
To reschedule or cancel any appointment please call - Chateau Blanc Lash and Beauty Lounge (813-533-7275) or email us: firstname.lastname@example.org
** If you are going to be late, please call to inform us. You have a 10 minute grace period. Any customer that shows up 11+ minutes into their scheduled appointment time may have to reschedule, and will be charged a fee for the missed appointment, and your technician's time.
Q: DO YOU TAKE WALK-INS?
A: Walk-ins are always welcome if the schedule permits, however appointments are preferred and recommended.
Q: WHAT IS YOUR CLEANLINESS POLICY?
A: After every service, each bed is wiped down with a fungicidal, virucidal cleaner. Our wax is NEVER double dipped and we use a new stick every time we dip into the wax. Masks and disposable gloves are worn. All facials use disposable sponges / silicone brushes. Sponges are discarded after each use and silicone brushes are disinfected and sterilized after each use.
Q: HOW LONG DOES THE HAIR NEED TO BE BEFORE WAXING?
A: After shaving, your hair needs at least 2 weeks worth of growth. Anything longer than that is fine, but the minimum is 2 weeks
Q: DO I NEED TO DO ANYTHING BEFORE I COME IN FOR MY WAX?
A: Besides arriving showered / clean, Please do not trim or shave, it does not matter how long your hair is, it can still be waxed. Longer hair does not mean a more painful wax.
Q: DOES WAXING HURT?
A: The pain is different for everyone... some feel less than others.
Q: CAN I GET WAXED IF I AM ON ACCUTANE OR PRESCRIPTION ACNE MEDICATION?
A: No, you cannot be waxed if you are currently on Accutane. You must get an OK from your doctor to be waxed after you finish your Accutane treatments before the 6 month period. You cannot be waxed on your face if you are on prescription acne medication such as Tretinoin or Retin-A.
SKINCARE & FACIALS
Q: WHAT PRODUCTS DO YOU USE FOR YOUR FACIALS?
A: Every single facial we offer are performed with our rotating skin care ines Karina Corrective Skincare & M.A.D Skincare (Maximum Active Dermaceuticals). Both of these highly effective and potent skincare lines, are made in California, USA adhering to a higher standard of quality in professional cosmetics in comparison to products manufactured throughout the rest of the United States.
Q: IS THERE ANYTHING I NEED TO DO TO PREPARE FOR MY FACIAL?
A: Please arrive with no makeup or mascara and get ready to relax!
Q: HOW DO I PREPARE FOR MY LASH EXTENSION SERVICE?
A: Before coming to your lash extension appointment, your lashes should be thoroughly cleaned with a mild cleanser. Lashes should not be curled or permed and ALL mascara should be removed.
The service can range from 1 - 2 hours long and if you arrive with unclean lashes, that will cut into your application time. We offer after care cleansers on site for your lashes to be cleaned.
Q: ARE EYELASH EXTENSIONS SAFE?
A: At Chateau Blanc we only use the highest quality, medical grade adhesive. The eyelash adhesive never comes in contact with your skin. It is possible to do a patch test prior to your appointment to ensure you are non reactive to the glue. Please notify us a week prior to your appointment if you would like to come in for a patch test. A patch test must be scheduled.
Q: ARE YOUR EYELASH EXTENSIONS MINK / ANIMAL DERIVED?
A: We use only synthetic silk lashes with no animal hair or other animal products. This prevents animal related allergies and ensures a strong stable curl, without sacrificing softness.
Q: HOW LONG DO EYELASH EXTENSIONS LAST?
A: Longevity depends on how diligent you are about taking care of them. Eyelash extensions last through the length of your natural growth cycle of each lash, which is between 60-90 days.
Touch-ups or refills are recommended every 2-4 weeks to replace lashes which have fallen out due to the life cycle of ones natural lash. We offer 2 week, 3 week, 4 week fill-ins, and package deals to help you save on each service.
Q: IS THERE ANY AFTERCARE TO MAINTAIN MY EXTENSIONS?
A: YES! Eyelash extensions are very easy to maintain. A lash care sheet will be given to you after your first appointment and we offer iLASH CARE kits to further elongate your lash extension retention. These will all be discussed at your first appointment as well.
Q: HOW DO YOU REMOVE EYELASH EXTENSIONS?
A: There are two methods: One method to remove your eyelash extensions involves coming in for a lash removal service. A special removal gel is applied to your lashes to dissolve any remaining glue. Please do not attempt to remove them yourself, as you can do serious damage to your existing lashes. The second method is to let them naturally fall off by themselves. This will take about 2 months.
Elleebana® EYELASH LIFT
Q: IS THIS PROCEDURE SAFE?
A: Yes! Your eyes will be closed throughout the entirety of the service and the lashes are lifted onto our specially silicone rods before any products are applied to the lashes. Your bottom lashes are taped down and protected.
Q: HOW LONG DOES THE EFFECT OF A LASH LIFT LAST?
A: Depending on length and quality of your natural lashes, a lash lift typically lasts between 6-12 weeks. As your lashes grow, it will cause the lift to eventually grow out and relax.
Q: HOW DO I PREPARE FOR THE LASH LIFT TREATMENT?
A: Please come in makeup free! If you wear waterproof mascara please discontinue use 3 days prior to receiving the service. Any residue on the lashes can affect the quality of the lift. Any makeup will need to be removed prior to the service.
Q: AM I ABLE TO STILL WEAR MAKEUP/MASCARA?
A: Yes, as soon as the 24 hour window has passed you are able to resume the use of mascara and makeup. Using a lash safe or oil free makeup remover will be best in terms of removing makeup from the lifted lashes.
Q: WHAT IF MY LASHES ARE OVER PROCESSED?
A: If you feel the lash lift over processed your lashes we offer a service to resolve this for you. It's called an Eyelash Lift Relaxing Treatment. This service is intended to help relax over processed and excessively curly lashes. This nourishing lash treatment will help hydrate, and strengthen your natural lash, all while helping relax the overly curly strands.