F R E Q U E N T L Y A S K E D
Q U E S T I O N S
Q: WHAT IS YOUR LATE/CANCELLATION POLICY?
A: Due to high volume calls & limited space in the schedule, all appointments that are cancelled MUST give a 24 hour notice. If a minimum of a 24 hour notice is not given, you are subject to a $35 cancellation fee.
If you are going to be late, please call to inform us. You have a 10 minute grace period. Any customer that shows up 11+ minutes into their scheduled appointment time may have to reschedule, and will be charged a fee for the missed appointment, and your technicians time.
Q: DO YOU TAKE WALK-INS?
A: Walk ins are always welcome, however appointments are preferred and reccomended.
Q: HOW LONG DOES THE HAIR NEED TO BE BEFORE WAXING?
A: After shaving, your hair needs at least 2 weeks worth of growth. Anything longer than that is fine, but the minimum is 2 weeks. For underarms the minimum is 1 week.
Q: DO I NEED TO DO ANYTHING BEFORE I COME IN
FOR MY WAX?
A: Nope! Please do not trim or shave, it does not matter how long your hair is, it can still be waxed. Longer hair does not mean a more painful wax
Q: WHAT IS YOUR CLEANLINESS POLICY?
A: After every service, each bed is wiped down with a fungicidal, virucidal cleaner. Our wax is NEVER double dipped and we use a new stick every time we dip into the wax.
Q: DOES WAXING HURT?
A: The pain is different for everyone... some feel less than others.
Q: CAN I GET WAXED IF I AM ON ACCUTANE OR
PRESCRIPTION ACNE MEDICATION?
A: No, you cannot be waxed if you are currently on Accutane. You must get an OK from your doctor to be waxed after you finish your Accutane treatments before the 6 month period. You cannot be waxed on your face if you are on prescription acne medication such as
Epiduo or Retin-A.
SKIN CARE & FACIALS
Q: WHAT PRODUCTS DO YOU USE FOR YOUR FACIALS?
A: Every single facial we offer are performed with our all natural products and our very own skin care line - Chateau Blanc Skin Solutions™. All products are manufactured in the US & researched and tested before sold to the public. The products used on the face are not handmade & are suitable for all types of skin.
Q: IS THERE ANYTHING I NEED TO DO TO PREPARE
FOR MY FACIAL?
A: Please arrive with no makeup, and get ready to relax!
Q: HOW DO I PREPARE FOR MY LASH EXTENSION
A: Before coming to your lash extension appointment, your lashes should be throughly cleaned with a mild cleanser- do NOT use an oil based makeup remover to clean your lashes! Lashes should not be curled or permed and ALL mascara should be removed. The service can range from 1 - 2 hours long and if you arrive with unclean lashes, that will cut into your application time. We offer after care cleansers on site for your lashes to be cleaned.
Q: ARE EYELASH EXTENSIONS SAFE?
A: At Chateau Blanc we only use the highest quality, medical grade adhesive.
The eyelash adhesive never comes in contact with your skin.
It is possible to do a patch test prior to your appointment to ensure you are non reactive to the glue. Please notify us a week prior to your appointment if you would like to come in for a patch test. A patch test must be scheduled.
Q: HOW LONG DO EYELASH EXTENSIONS LAST?
A: Longevity depends on how diligent you are about taking care of them. Eyelash extensions last through the length of your natural growth cycle of each lash, which is between 60-90 days.
Touch-ups or refills are recommended every 2-4 weeks to replace lashes which have fallen out due to the life cycle of ones natural lash. We offer 2 week, 3 week, 4 week fill-ins, and package deals to help you save on each service.
Q: IS THERE ANY AFTERCARE NEEDED TO MAINTAIN
MY EYELASH EXTENSIONS?
A: YES! Eyelash extensions are very easy to maintain. Avoid excess rubbing and any oil based makeup removers. A lash care sheet will be given to you after your first appointment and we offer iLASH CARE kits to further elongate your lash extension retention. These will all be discussed at your first appointment as well.
Q: HOW DO YOU REMOVE EYELASH EXTENSIONS?
A: There are two methods: One method to remove your eyelash extensions involves coming in for a lash removal service. A special removal gel is applied to your lashes to dissolve any remaining glue. Please do not attempt to remove them yourself, as you can do serious damage to your existing lashes. The second method is to let them naturally fall off by themselves. This will take about 2 months.
Elleebana® EYELASH LIFT
Q: IS THIS PROCEDURE SAFE?
A: Yes! Your eyes will be closed throughout the entirety of the service and the lashes are lifted onto our specially shaped lifting rods before any products are applied to the lashes.
Q: HOW LONG DOES THE EFFECT OF A LASH LIFT LAST?
A: Depending on length and quality of your natural lashes, a lash lift typically lasts between 6-8 weeks. As your lashes grow, it will cause the lift to eventually grow out but the structure of the lift should not change.
Q: HOW DO I PREPARE FOR THE LASH LIFT TREATMENT?
A: Please come in makeup free! If you wear waterproof mascara please stop 3 days prior to receiving the service. Any residue on the lashes can affect the quality of the lift.
Q: WHAT ARE THE POST-TREATMENT INSTRUCTIONS?
A: Lashes must be left alone for 24 hours after receiving the lash lift. Keep them dry, no makeup, no water, etc. Do not pull, rub, or touch lashes during 24 our wait period. After the 24 hour window has passed you may resume your regular everyday treatment of your lashes.
Q: AM I ABLE TO STILL WEAR MAKEUP/MASCARA?
A: Yes, as soon as the 24 hour window has passed you are able to resume the use of mascara. Using a lash safe or oil free makeup remover will be best in terms of removing makeup from the lifted lashes.
Q: HOW SHOULD I TAKE MAKEUP OFF OF MY LIFTED LASHES?
A: Gently, using a lash safe or oil free makeup remover will be best in terms of removing makeup from the lifted lashes. Be sure to wait 24 hours after receiving the service to do this.
Q: WHAT IF MY LASHES ARE OVER PROCESSED?
A: If you feel the lash lift over processed your lashes we offer a service to resolve this for you. It's called an Eyelash Lift Relaxing Treatment. This service is intended to help relax over processed and excessively curly lashes. This nourishing lash treatment will help hydrate, and strengthen your natural lash, all while helping relax the overly curly strands.