F R E Q U E N T L Y   A S K E D  

Q U E S T I O N S

SPA POLICIES

Q: WHAT IS YOUR LATE/CANCELLATION POLICY?

A: Due to high volume calls & limited space in the schedule, all appointments that are  cancelled MUST give a 24 hour notice. If a minimum of a 24 hour notice is not given, you  are subject to a $35 cancellation fee. 

 If you are going to be late, please call to inform us. You have a 10 minute grace period. Any  customer that shows up 11+ minutes into their scheduled appointment time may have to  reschedule, and will be charged a fee for the missed appointment, and your technicians time.

Q: DO YOU TAKE WALK-INS?

A: Walk ins are always welcome, however appointments are preferred and reccomended.

WAXING

Q: HOW LONG DOES THE HAIR NEED TO BE BEFORE               WAXING?

A: After shaving, your hair needs at least 2 weeks worth of growth. Anything longer than  that is fine, but the minimum is 2 weeks. For underarms the minimum is 1 week.

Q: DO I NEED TO DO ANYTHING BEFORE I COME IN

 FOR  MY WAX?

A: Nope! Please do not trim or shave, it does not matter how long your hair is, it can still  be waxed. Longer hair does not mean a more painful wax

Q: WHAT IS YOUR CLEANLINESS POLICY?

A: After every service, each bed is wiped down with a ​fungicidal, virucidal cleaner. Our wax  is NEVER double dipped and we use a new stick every time we dip into the wax. 

Q: DOES WAXING HURT?

A: The pain is different for everyone... some feel less than others. We offer a  powerful numbing cream for those who are afraid of the pain and should be used 1 hour  prior to your appointment.

Q: CAN I GET WAXED IF I AM ON ACCUTANE OR

 PRESCRIPTION ACNE MEDICATION?

A: No, you cannot be waxed if you are currently on Accutane. You must get an OK from your  doctor to be waxed after you finish your Accutane treatments before the 6 month period. You cannot be waxed on your face  if you are on prescription acne medication such as

Epiduo or Retin-A.

SKIN CARE & FACIALS

Q: WHAT PRODUCTS DO YOU USE FOR YOUR FACIALS?

A: Every single facial we offer are performed with our all natural products and our very own skin care  line - Chateau Blanc Skin Solutions™.  All products are manufactured in the US & researched and  tested before sold to the public. The products used on the face are not handmade & are suitable  for all types of skin.

Q: IS THERE ANYTHING I NEED TO DO TO PREPARE 

 FOR MY FACIAL?

A: Please arrive with no makeup, and get ready to relax!

EYELASH EXTENSIONS

Q: HOW DO I PREPARE FOR MY LASH EXTENSION 

 SERVICE?

A: Before coming to your lash extension appointment, your lashes should be throughly    cleaned with a mild cleanser- do NOT use an oil based makeup remover to clean your  lashes! Lashes should not be curled or permed and ALL mascara should be removed. The  service can range from 1 - 2 hours long and if you arrive with unclean lashes, that will cut  into your application time. We offer after care cleansers on site for your lashes to be cleaned.

Q: ARE EYELASH EXTENSIONS SAFE?

A: At Chateau Blanc we only use the highest quality, medical grade  adhesive.

The eyelash adhesive never comes in contact with your skin.

 It is possible to do a patch test prior to your appointment to ensure you are non reactive to  the glue. Please notify us a week prior to your appointment if you would like to come in for  a patch test. A patch test must be scheduled. 

Q: HOW LONG DO EYELASH EXTENSIONS LAST?

A: Longevity depends on how diligent you are about taking care of them. Eyelash  extensions last through the length of your natural growth cycle of each lash, which is  between 60-90 days.

 Touch-ups or refills are recommended every 2-4 weeks to replace lashes which have fallen  out due to the life cycle of ones natural lash. We offer 2 week, 3 week, 4 week fill-ins, and  package deals to help you save on each service.

Q: IS THERE ANY AFTERCARE NEEDED TO MAINTAIN

 MY EYELASH EXTENSIONS?

A: YES! Eyelash extensions are very easy to maintain. Avoid excess rubbing and any oil  based makeup removers.  A lash care sheet will be given to you after your first appointment  and we offer iLASH CARE kits to further elongate your lash extension retention. These will  all be discussed at your first appointment as well. 

Q: HOW DO YOU REMOVE EYELASH EXTENSIONS?

A: There are two methods: One method to remove your eyelash extensions involves coming in  for a lash removal service. A special removal gel is applied to your lashes to dissolve any  remaining glue. Please do not attempt to remove them yourself, as you can do serious damage to  your existing lashes. The second method is to let them naturally fall off by themselves. This will  take about 2 months. 

H O U R S

TUE - FRI: 9AM - 8PM

SAT: 10AM - 5PM

SUN/MON: CLOSED

L O C A T I O N

4203 EL PRADO BLVD STE B 

TAMPA, FLORIDA 33609

813.533.7375

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